Troubleshooting
Use these steps for common Pool Contractor Pro mobile app and web portal issues before sending a support request.
Login Or Account Access
- Confirm you are using the username provided by your company management team.
- Use the login page links to look up your username or reset your password.
- If the app says your account is inactive, contact your company administrator or email support.
Mobile App Display Or Loading
- Close and reopen the app, then try the same page again.
- Confirm your device has a stable internet connection.
- Install the latest app update available from the App Store or Google Play.
- If an external link opens a blank page, open the same link in your device browser and include the affected page when contacting support.
Notifications
- Check that notifications are enabled for Pool Contractor Pro in your device settings.
- Confirm your profile notification preferences inside the app when you are logged in.
Still Need Help?
Email andrew@poolcontractorpro.com with your company name, username or account email, device type, and a short description of what happened.